Privacy Policy

1. Introduction

R&R Supply Services, LLC ("Company," "we," "us," or "our"), a Missouri Limited Liability Company (Charter #: LC001643883), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

By using our website or submitting information to us, you agree to this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address, and company/organization name
• Business Information: Industry sector, procurement role, project requirements, and product inquiry details
• Technical Information: IP address, browser type, operating system, pages visited, and referring URLs (collected automatically via cookies and analytics)
• Communications: Messages, quotes requests, and correspondence submitted through our contact forms
• Consent Records: Records of your consent to receive SMS messages, including timestamp and IP address

3. How We Use Your Information

We use your information to:

• Respond to and fulfill quote requests and inquiries
• Process procurement and supply transactions
• Send SMS and email communications you have consented to receive
• Improve our website and services
• Comply with legal obligations including federal contracting requirements
• Support SAM.gov registration and government contract compliance
• Maintain internal business records

4. SMS / Text Message Communications

Opt-In: By providing your phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from R&R Supply Services, LLC. Message & data rates may apply. Message frequency varies based on your inquiry activity.

Opt-Out: Reply STOP to any text message from us to unsubscribe immediately. After opting out, you will receive one confirmation message. No further messages will be sent.

Help: Reply HELP for assistance or contact us at 314.308.7312.

No Sharing: We will not share your phone number with third parties for marketing purposes. Your consent to receive SMS messages is recorded with timestamp and stored in our CRM for compliance purposes.

Opt-In Keywords: START, YES | Opt-Out Keywords: STOP, CANCEL, UNSUBSCRIBE, QUIT, END | Help Keywords: HELP, INFO

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze traffic. Types of cookies used:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics)
• Marketing Cookies: Used to track advertising effectiveness (if applicable)

You may control cookie settings through your browser. Note that disabling certain cookies may affect website functionality. See our cookie consent banner for options.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, SMS services, and CRM management — solely to perform services on our behalf
• Legal Compliance: When required by law, court order, or government authority, including federal contracting oversight agencies
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

SAM.gov / Federal Contracting Note: As part of federal registration and contracting processes, certain business information (non-sensitive NAP data) may be submitted to and visible through SAM.gov and related government systems.

7. Data Governance Statement

We maintain documented data governance policies governing the collection, storage, access, and disposal of personal information. Data is stored using industry-standard encryption. Access is restricted to authorized personnel only. We conduct annual reviews of our data handling practices.

8. California Privacy Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information we have collected (subject to certain exceptions)
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your rights, contact us via the contact page. We will respond within 45 days.

Do Not Sell My Personal Information

9. GDPR Rights (EU/EEA Residents)

If you are located in the EU or EEA, you have rights including: access, rectification, erasure, restriction of processing, data portability, and the right to object. To exercise these rights, contact us via the contact page. Our legal basis for processing is legitimate interest and contract performance for business inquiries, and consent for marketing communications.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact information related to active business relationships is retained for the duration of the relationship plus 7 years.

12. Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.

15. Contact Us

For privacy inquiries, to exercise your rights, or to opt out of communications:

R&R Supply Services, LLC
Attn: Privacy Officer (Kathy D. Horry, CEO)
PO Box 1709, O'Fallon, MO 63366
Phone: 314.308.7312
Website: Contact Form

R&R Supply Services, LLC is a Limited Liability Company registered in the State of Missouri. Charter #: LC001643883

R&R Supply Services, LLC does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, or any other protected class in its programs, services, or activities.